Privacy Policy

Our Commitment to Privacy

Trust is fundamental to every journey we manage. Whether booking a flight, arranging a visa, reserving accommodation or travelling on business, you entrust us with personal information that helps us provide our services. We are committed to handling that information lawfully, fairly, securely and responsibly.

Information We Collect

Depending on the services requested, we may collect information including:

We only collect information that is relevant and necessary for the services we provide.

• Full name
• Company or organisation
• Email address
• Telephone number
• Residential or business address
• Passport information
• Visa documentation
• Travel itineraries
• Emergency contact details
• Payment information (where applicable)
• Any additional information required to provide the travel services requested

How We Use Your Information

We may use your information to:

Silhouette Travels does not sell your personal information to third parties.

• Respond to enquiries
• Arrange travel services
• Process flight and hotel reservations
• Assist with visa applications and travel documentation
• Arrange travel insurance
• Coordinate specialist travel services
• Communicate important travel information
• Improve our services
• Meet legal and regulatory obligations

Sharing Your Information

Where necessary, we may share relevant information with organisations involved in delivering your travel arrangements, including:

Information is shared only where necessary to deliver the services requested or to comply with legal obligations.

• Airlines
• Hotels and accommodation providers
• Insurance companies
• Visa processing partners
• Ground transport providers
• Private aviation providers
• Air ambulance operators
• Government authorities where required by law

Privacy & Data Protection

Silhouette Travels manages personal information in accordance with applicable Nigerian data protection legislation, including the Nigeria Data Protection Act (NDPA) 2023, together with recognised information security practices.

Where we provide services involving customers, partners or organisations in other jurisdictions, we will also comply with any additional legal, regulatory or contractual privacy obligations applicable to those specific engagements.

Information Security

We take appropriate technical, organisational and administrative measures to protect personal information against:

While no electronic system can guarantee absolute security, Silhouette Travels continually reviews and improves its security practices.

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Data Retention

Personal information is retained only for as long as necessary to:

When information is no longer required, it will be securely deleted or anonymised in accordance with our record retention practices.

• Deliver our services
• Maintain business records
• Meet contractual obligations
• Comply with applicable legal and regulatory requirements
• Resolve disputes where necessary

Cookies

Our website uses cookies and similar technologies to improve website performance, understand visitor behaviour and enhance browsing experience. You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website. See our separate Cookie Policy for full detail.

Your Rights

Subject to applicable Nigerian law, you may have the right to:

Requests should be submitted using the contact details below.

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your personal information

International Travel

International travel frequently requires the transfer of personal information to airlines, hotels, embassies, immigration authorities, insurers and other travel service providers located outside Nigeria. Where such transfers are necessary, Silhouette Travels will take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable legal and contractual obligations.

Third-Party Websites

Our website may contain links to third-party websites for convenience. Silhouette Travels is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, our services or our business operations. The most current version will always be published on this website.

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us.